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Retailers are paying more to acquire customers in a mature, fiercely competitive ecommerce market, yet too many potential sales are slipping away because delivery expectations are not being met. Agent ... -
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Having spent the day Co-Chairing parts of the Delivery & Logistics Leaders' Summit, one thing stayed with me. We talk about logistics as an operational challenge. Increasingly, it looks like a trust a ... -
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I had the pleasure of being invited to deliver a keynote at the Delivery & Logistics Leaders Summit in Berlin. It was an intense and rewarding two-day experience. Among the various sessions, the keyno ... -
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As customer expectations continue to evolve, delivery and returns are no longer operational back-end concerns - they are central to the customer experience and a critical driver of profitability in e- ... -
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The report, The Availability Effect: Why trust, margin and loyalty start at the shelf edge, finds that convenience and reliability now outweigh price for a growing share of shoppers (one in three), de ... -
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With over 20 years of industry experience, Richard highlighted the unprecedented disruption facing retail brands today. From AI-assisted commerce technologies such as ChatGPT, Claude, and Perplexity, ... -
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US Market: A Post-Brexit Growth Engine Under Threat Since Brexit, the US has become a key growth market for UK non-food retailers, with exports rising faster than domestic sales and hitting £4.1 bil ...